Terms and conditions of sale

1.IDENTITY AND CONTACT DETAILS :

Camping Club Famille Lou Pignada***** 460 Route Quartier Caliot 40660 Messanges

www.loupignada.com

contact@resasol.com // +33 558 482 200

SAS "Lou Pignada" with capital of €300,000

Siret : 433 839 230 00011 NAF 5530Z

Intracommunity VAT: FR 26 433 839 230

2.RESERVATIONS :

A reservation is equivalent to signing a rental contract.
All bookings are by name only and may not, under any circumstances, be transferred or sublet.
To confirm a booking, the customer must pay a deposit of 25% of the total cost of the stay.
For all bookings made after 01/06, 100% of the total cost of the holiday is due at the time of booking, regardless of the dates of stay.

A non-refundable booking fee of €40 will be charged for stays between 25/06 and 27/08.
The booking will become effective upon receipt of payment followed by the sending of a confirmation.
This booking confirmation must be presented on arrival. The pitch number is given as an indication without guarantee, unless you take out the guaranteed pitch option.

> Minimum length of rental stay :
From opening to 24/06 and from 04/09 to closing, bookings are for a minimum of 2 nights in a rental accommodation, arrivals and departures can take place every day.

From 25/06 to 03/09, bookings are for a minimum period of 7 nights, with arrivals and departures on Wednesdays, Saturdays or Sundays. During this period, the minimum duration of bookings may be reduced to 2 nights by special written agreement with us, in which case arrivals and departures will be 7 days a week.

> Minimum length of stay on standard pitches:
Throughout the season, these pitches can be booked by the night, subject to availability.

Prices are given for information only. They have been established on the basis of economic indices in force at the time they were set up and may be revised upwards or downwards according to changes in these indices (VAT, tourist tax, etc.) and availability.

In accordance with the deliberation of the Messanges town council, tourist tax will be payable on an actual basis for each adult present on each night of the seasonal contract throughout the opening period.
The following methods of payment are accepted: bank card (visa/mastercard), bank transfer, ANCV & ANCV connect cheques. Cash, up to a maximum of €1,000, is accepted for on-site bookings only. Cheques are not accepted.

3.CHARGES & CANCELLATION :

For all bookings made less than one month before the start of the holiday, the balance is due at the time of booking.

For bookings made more than one month before the start of the holiday:
- If the dates of stay are before 01/06, the balance is due one month before arrival.
- If the dates of stay are after 01/06, the balance is due on 01/06.
- If the holiday is booked after 01/06, 100% of the total cost of the holiday is due at the time of booking.

Failure to pay the balance by the agreed date will automatically render the contract null and void without prior notice, and any sums already paid will not be reimbursed. Once the deposit has been paid, your holiday is pre-reserved, and the balance will therefore be due under the conditions explained above.
The amount of the stay will be calculated according to the dates mentioned on the booking contract; no reduction will be granted for early departure or late arrival.

In the event of cancellation, the following will be withheld or remain payable:
a) The booking and insurance fees ;
b) As compensation for breach of contract :
- An amount equal to 25% of the total cost of the holiday if :
o Cancellation is made before 1 June for a stay between 01/07 and 31/08
o Cancellation is made more than one month before the arrival date for a stay scheduled for any other period.
- An amount equal to 100% of the total cost of the holiday if :
o Cancellation is made after 1st June for holiday dates between 01/07 and 31/08
o Cancellation is made less than one month before the arrival date for any other stay
o You fail to arrive on the scheduled arrival date.

In the event of late arrival or cancellation of your stay, please notify the campsite as soon as possible in writing. Telephone messages are not accepted. If no information is received, the pitch/rental will become available at 12 noon the following day and may be allocated to another customer. Full payment for the services provided will be required by way of damages. For greater flexibility, the campsite offers optional cancellation insurance.

4.PITCHES & RENTALS :

Standard pitches can accommodate up to 6 people.
The pitch rental price includes 1 accommodation unit, i.e. 1 tent or 1 caravan and 1 car or 1 motorhome and 2 people. Adding one person and one accommodation unit will incur a daily supplement(see table).
Rental accommodation is equipped according to the information provided on our official websites. The basic price includes the maximum number of participants; the accommodation can sleep 2 to 8 people, depending on the type.
Whatever the age of the participants, they are considered as one person and the maximum capacity of the accommodation booked may not be exceeded. The campsite will refuse any person in excess of the planned capacity.

5.RETRACTIONS :

In accordance with article L.221-28 of the French Consumer Code, the sale of accommodation services provided on a specific date or at a specific time is not subject to the provisions relating to the 14-day cooling-off period.

6.PETS :

A/ Rental accommodation: a maximum of 2 pets are accepted in certain specific rental accommodation (excluding category 1 and 2), subject to a supplement(see table).
B/ Pitch: a maximum of 2 animals are accepted (excluding category 1 and 2) at an additional cost (see table).

They MUST be kept on a lead, wear a collar, be tattooed, vaccinated, have a vaccination certificate and be declared at reception. Their owner must be able to produce the up-to-date vaccination certificate for any inspection. These animals must never be allowed to roam free. They must not be left alone on the campsite, even if tied up or locked up, in the absence of their owners, who will be financially and civilly liable for any damage they cause. They are not allowed in public places.

7.UNACCOMPANIED MINORS :

Minors may book a holiday provided they are accompanied by at least one legal guardian of legal age, have parental authorisation and have had the booking contract signed by a parent or legal guardian.

8.ARRIVALS - DEPARTURES :

A/ For rentals : Arrivals are from 4pm and departures before 10am.
B/ For standard pitches: Arrival from 2pm and departure before 12 noon.

9.DEPOSITS :

For all rentals, a deposit will be required on arrival to cover any damage and cleaning costs incurred following your stay. If you do not return the deposit within 48 hours of your arrival, you will be deemed to have checked the inventory of the rental equipment provided in each accommodation. There is a fixed charge of €200 for the rental itself and the cleaning charge, excluding standard and comfort pitches, varies according to the capacity of the accommodation:

Category 1: from 1 to 5 people 100€ ;
Category 2: up to 6 people 150€ ;
Category 3: over 6 people 200€.

Any object broken, lost or damaged during the stay will be invoiced.

10.IMAGE RIGHTS :

The name and image of the campsite are the property of the campsite alone.
During their stay, customers may be photographed or filmed on the campsite. The campsite and the RESASOL reservation centre may use these photos or films for commercial or advertising purposes unless the customer informs reception in writing on arrival that he/she objects to this practice.
The photos and plans presented on our various communication tools are non-contractual and may under no circumstances be used as an argument for a complaint.

11.PROMOTIONS & SPECIAL OFFERS :

Promotions and commercial offers are available from time to time during the year. These relate to specific accommodation and a limited stock. The amount of discount offered may vary depending on the accommodation, the period booked and the time of booking.

12.CAMPING ACCESS :

All customers must comply with the campsite's internal regulations.

13.FORCE MAJEURE :

Force majeure is defined as any event external to the parties that is both unforeseeable and insurmountable, making it impossible for one or other of the parties to fulfil all or part of the obligations stipulated in the contract.

Force majeure has the effect of suspending the performance of the obligations of the parties, who shall bear the costs incurred. As a result, the campsite cannot be held responsible for any consequences or effects arising from this. The same applies in the event of nuisances disrupting, interrupting or preventing the customers' stay (e.g. flooding, general power cut, gas cut, water cut); it being understood that the customers will be informed of these possible nuisances on the sole condition that the campsite has been informed in advance. The campsite may then be obliged to modify its services partially or totally (partial or total closure of the campsite, of a facility such as a swimming pool or restaurant, etc.) without the customer being able to claim any compensation whatsoever.

14.CONSUMER MEDIATION :

In accordance with article L. 612-1 of the Consumer Code, within a period of one year from the date of his/her written complaint, the consumer, subject to article L.152-2 of the Consumer Code, has the option of submitting a request for amicable resolution by mediation, toSAS Médiation Solution: 222 chemin de la bergerie 01800 Saint Jean de Niost
https://www.sasmediationsolution-conso.fr- contact@sasmediationsolution-conso.fr

15.DISPUTES:

Any complaint concerning the non-conformity of the services in relation to the contractual commitments must be notified in writing (LRAR) to the manager of the establishment concerned within 30 days following the end of the stay.

16.DEROGATION :

A one-off derogation from these general terms and conditions of sale does not give rise to an acquired derogation.