When you book your holiday, you often have the blue sea images and sandy beaches in your head. We rarely think that plans can plans can unexpectedly change.
To minimize the consequences of an unexpected event, we offer a cancellation insurance, the guarantee to keep the peace of mind of the reservation until the end of your holidays.
So be forewarning, do not let an unexpected ruin your stay !
Our cancellation insurance intervenes in the following cases :
Cancellation of stay.
You or an accompanying person cannot make the trip.
You or a person accompanying you cannot make the stay. You can, under certain conditions, * obtain the refund of the sums paid * less an excess if the reason is not medical*.
* To know more about the conditions of cancellation of stay (the details of the guarantees, the franchises, the sums refunded, the reasons of cancellation taken into account, the amounts of intervention, the delays of declaration ...) please consult the Cancellation insurance contract.
Late arrival.
You cannot arrive early in your stay.
You can, under certain conditions, * obtain the repayment pro rata temporis of the unused period due to late possession of more than 24 hours of the accommodation object of the lease.
* To know more about the conditions of late arrival (the details of the guarantees, the franchises, the sums refunded, the reasons of cancellation taken into account, the amounts of intervention, the delays of declaration ...) please consult the Cancellation insurance contract.
Interruption of stay.
You are obliged to interrupt your stay.
You can, under certain conditions * get a refund of the hotel services not consumed.
*To know more about the conditions of interruption of stay (the details of the guarantees, the franchises, the sums refunded, the reasons of cancellation taken into account, the amounts of intervention, and the delays of declaration ...) consult the Cancellation insurance contract.
Replacement vehicle.
If your vehicle is immobilized following a breakdown, a material accident, or a theft during your stay. You can, under certain conditions* get a replacement vehicle.
* To know more about the conditions of a replacement vehicle (the details of the guarantees, the franchises, the sums refunded, the reasons of cancellation taken into account, the amounts of intervention, the delays of declaration ...) please consult the contract.
Omission of a personal item from the rental property
If, when you return from your holiday, you find that you have forgotten an object in your accommodation, the cost of sending the object may, under certain conditions*, be reimbursed.
*To find out more about the conditions for reimbursement of a forgotten item (details of cover, excesses, amounts payable, deadlines, etc.), please consult the Cancellation Insurance contract.
Assistance: Teleconsulting before and during your stay
You can contact us 24 hours a day, 7 days a week, before and during your stay, for any information or queries you may need to help organise and ensure the smooth running of your holiday.
To find out more about the information you can obtain by telephone, please consult the Cancellation Insurance contract.
Veterinary care and assistance for dogs and cats
Do you have a problem with your pet (cat or dog) during your stay? Under certain conditions*, you can be reimbursed for the cost of veterinary treatment, as well as obtaining assistance in the event of your pet going missing or running away.
To find out more about the conditions for reimbursement of veterinary expenses and dog and cat assistance, please consult the Cancellation Insurance contract.